Self-Check-in is possible from 15:00 (3PM) onwards. The personalized 6-digit access code you will receive via email before arrival, gives you access to both the main entrance and your room. Once you have used your code to access your room, you are considered "Checked-in".

On your day of departure, please vacate your room by 10:00 (10AM). Make sure your registration form is filled out & signed and that you have paid the city tax. Then simply take your belongings and close the door behind you.

Should you arrive before 15:00 (3PM), we are happy to check if your room is ready early. If it isn't ready, you are welcome to store your bags in our self-service luggage storage room (next to our lift) and go explore our beautiful city. Please note we cannot guarantee early check-in. When you return to The Keep, just pick up your bags from the storage area and self-check-in to your room.

It is possible to self-check-in any time after 15:00 (3PM). The main entrance is locked between 15:00 (3PM) until 7:00 (7AM) daily, but accessible with your personalised access code during these hours. Your code will open both the main entrance and your room door.

You can cancel or change your booking for free until 14 days prior to your arrival date.

Our luggage storage is open from 7:00 (7AM) until 15:00 (3PM). The storage area is self-service, which means you can simply drop-off and pick-up your items as needed. Please note our storage area is open to all guests, is not locked and we do not have lockers. Should you prefer locked storage facilities, you can find these at the nearby main train station.

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A host is on site to assist you daily from 7:00 until 15:00 (3PM). From 15:00 (3PM) until 19:00 (7PM) you can reach us via telephone for any questions at +43 662 231002. In case of urgent emergencies, this number can be called after 19:00 (7PM).

The city tax is €1,55 per person, per night. Please pay it to the Host/Staff on duty daily from 7AM until 3PM in the Keep Living Lounge.

In Keep Living we provide a fridge, microwave, and hot water kettle for guests to use. We also have a cutting board, plates, glasses, and cutlery available.

Our breakfast buffet is served daily in the Keep Living Space from 7:00 (AM) until 11:00 (AM). It is based on a "Pay As You Feel" payment system, meaning you may pay as much as you think your breakfast was worth. Breakfast is not included in your reservation.

The cozy Keep Living lounge is always open to guests. You are welcome to come drink a coffee, work on your laptop, hang out with friends, or just relax anytime.

Each room features a sink, mirror, reading lights, hangers, practical outlets and fans in the warmer months. Your booking includes bedding and towels as well as a complimentary soap. Hairdryers, irons and ironing boards, earplugs and adapters are available upon request from our Hosts. Housekeeping cleans our rooms at the end of each stay - should you need new towels, or extra blankets please reach out to our host.

In short, unfortunately not. We have a small, three-person elevator available for guests to reach the upper floors, but the each floor features at least one or two steps to access the corridors.

There are toilets and showers located on each floor throughout the building which are cleaned daily. If those on your floor are occupied, simply use a free one on a different floor. Shower gel and shampoo are available for purchase in the vending machine in Keep Living. Some guests like to bring shower sandals.

In the second floor bathroom, there is a washing machine and dryer available for guests for a fee. Each cycle costs € 2.

We do not have our own private parking space. Guests may park along the street by The Keep in the short term parking zones: These are at cost on weedkdays from 9:00(AM) until 19:00 (7PM) and limited to a maximum of 3 hours. On week nights and Sundays street parking is free of charge, and unlimited in duration. Should you need longer term parking, we recommend the parking garages "Kiesel" or "Bahnhofsgarage" (main train station). These cost between €14-18 per 24hrs and can be reached on foot in 5-10 mins.

"Smoking: Our rooms and other indoor spaces at The Keep are strictly NON-SMOKING. Guests that have smoked will be subject to a €50 cleaning fee, without exception. You may smoke in the outdoor area outside of the building using the ashtrays provided.
Drugs: By law, there is a NO drug policy Austria-wide.
Alcohol: The legal drinking age in Austria for beer and wine consumption is from 16 years of age and hard liquors from 18 years. Please bring your ID in order to consume alcohol on the premises."

Should the number of guests in you booking change, contact us as soon as possible. Additional guests can be added to a booking at an additional charge of €25,00/night. Each child/baby is considered a guest, and should be included in the total number of guests. Baby cots and/or highchairs are available upon request.

Unfortunately pets are not allowed at The Keep.

Guests under 18 years of age must be accompanied by an adult in the same room.

If you need further assistance, do not hesitate to contact us via email here or through our contact form. You can also send us a message on the chat appearing on the bottom right of the page.